Last Updated: September 27, 2026

At Mohnaa Jewellery, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Mobile/telephone number

• Email address

• Billing address

• Shipping/delivery address

• PIN code

• Order and purchase details

• Payment-related information

• Customer support communications

• Information you voluntarily provide through forms or messages

We collect only information that is reasonably necessary to provide our products and services.

2. Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method used, payment providers may collect and process information such as card, bank, UPI, or other payment details.

Mohnaa Jewellery does not intentionally store complete credit/debit card numbers, CVV numbers, or banking passwords on its own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

3. How We Use Your Information

We may use your information to:

• Process and confirm your orders.

• Arrange product delivery.

• Process payments and refunds.

• Provide customer support.

• Respond to enquiries and messages.

• Send order confirmations and delivery updates.

• Communicate about products, offers, or promotions where permitted.

• Improve our website, products, and services.

• Prevent fraud, misuse, or unauthorized activities.

• Comply with applicable legal and regulatory requirements.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember preferences.

• Maintain shopping cart information.

• Understand website usage.

• Improve website performance.

• Provide relevant functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

• Courier and delivery partners

• Payment gateway providers

• Website hosting providers

• Technology and IT service providers

• Customer support service providers

• Analytics or marketing service providers, where applicable

• Government authorities or legal entities when required by law

These parties may receive only the information reasonably necessary to perform their services.

6. WhatsApp and Communication

If you contact us through WhatsApp, phone, email, or other communication channels, we may use the information provided by you to respond to your enquiry, process your order, or provide customer support.

Communication through third-party platforms may also be subject to the privacy policies and terms of those platforms.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records.

• Providing customer support.

• Handling returns, refunds, and disputes.

• Meeting accounting and legal requirements.

• Preventing fraud and misuse.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the handling of your information.

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Mohnaa Jewellery
Email: Mohnaa91@gmail.com 
Phone/WhatsApp:  8796124239

By using our website, you acknowledge that you have read and understood this Privacy Policy.