Last Updated: September 27, 2026
At Mohnaa Jewellery, we are committed to delivering your artificial jewellery orders safely, securely, and on time. Please read the following shipping policy before placing your order.
1. Order Processing
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Orders are generally processed within 1–3 business days after successful payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During festivals, sales, promotions, or other high-demand periods, processing may take additional time.
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Once your order has been dispatched, you will receive shipping and tracking details through your registered contact information, where available.
2. Shipping Time
Estimated delivery time within India is generally:
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Metro Cities: 3–6 business days
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Other Cities/Towns: 5–8 business days
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Remote Areas: 7–12 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
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Shipping charges are calculated based on the order value, delivery location, package weight, or applicable shipping offers.
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Any applicable shipping charges will be displayed during checkout before you complete your purchase.
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From time to time, we may offer free shipping on selected products or orders above a specified value.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number or tracking link.
You can use the tracking information provided by the courier to check the current status of your shipment.
If tracking information is not updated for an extended period, please contact our customer support team.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Mohnaa Jewellery will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delayed Delivery
Although we work with reliable courier partners, delivery delays may occur due to circumstances beyond our control, including:
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Severe weather conditions
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Natural disasters
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Transportation disruptions
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Public holidays
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Courier service delays
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Incorrect address or contact information
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Remote or restricted delivery locations
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Unexpected logistical issues
We will make reasonable efforts to assist customers in tracking delayed shipments.
7. Damaged Package
If your package appears damaged, opened, or tampered with at the time of delivery:
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Please inspect the package carefully.
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Take photographs or videos of the package and its condition.
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Contact us as soon as possible with your order details and supporting photographs/videos.
Claims for damaged or missing items may require photographic or video evidence.
8. Missing or Lost Shipment
If your order has been marked as delivered but you have not received it, please contact us immediately.
We will coordinate with the courier partner to investigate the shipment and provide appropriate assistance based on the courier's investigation and applicable policies.
9. Undelivered or Returned Orders
An order may be returned to us if:
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The delivery address is incorrect or incomplete.
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The customer is unavailable after repeated delivery attempts.
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The customer refuses to accept the package.
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The PIN code or location is not serviceable.
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The courier is unable to complete delivery for logistical reasons.
Additional shipping charges may apply if the customer requests re-shipment of a returned order.
10. International Shipping
Currently, [we offer / we do not offer] international shipping.
If international shipping is available, applicable customs duties, taxes, import charges, or other fees may be payable by the customer unless otherwise stated.
11. Contact Us
If you have questions regarding your shipment or delivery, please contact our customer support team.
Mohnaa Jewellery
Email: Mohnaa91@gmail.com
Phone/WhatsApp: 8796124239
We are happy to assist you with your order and shipping-related queries.