Last Updated: 27 Sep 26
At Mohnaa Artificial Jewellery, we value our customers and aim to provide high-quality artificial jewellery products. Please read our Refund and Cancellation Policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled only if the order has not yet been dispatched.
- Cancellation requests must be submitted through our customer support team.
- Once an order has been shipped, it cannot be cancelled.
- For eligible cancellations, the amount paid will be refunded to the original payment method.
- Refund processing time may vary depending on the payment provider or bank.
2. Return Policy
We accept returns only in cases where:
- The product received is damaged.
- The wrong product has been delivered.
- The product received is defective.
- The product is significantly different from the product ordered.
The customer must contact us within 48 hours of delivery to request a return.
Important
For damaged, defective or incorrect products, customers should provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A short video, if requested by our support team
This helps us verify the issue and process the request quickly.
3. Non-Returnable Products
For hygiene, safety and product-quality reasons, the following may not be eligible for return:
- Products that have been worn or used
- Products damaged by the customer
- Products altered or modified after delivery
- Products without original packaging
- Products showing signs of misuse
- Products returned after the applicable return period
- Clearance or final-sale products, where specifically mentioned
4. Return Conditions
To be eligible for an approved return:
- The product must be unused and unworn.
- Original packaging should be retained.
- Tags, accessories and other included items should be returned.
- The product should be in its original condition.
- The return request must be raised within the specified period.
Mohnaa reserves the right to reject a return if the product does not meet these conditions.
5. Refunds
Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
Refund = Eligible product amount − applicable deductions, if any
The refund will generally be processed to the original payment method.
Depending on your bank, card issuer or payment provider, it may take additional business days for the refunded amount to appear in your account.
6. Shipping Charges
Original shipping charges may be non-refundable, except where the return is due to an incorrect, damaged or defective product supplied by us.
If a return is approved because of an error on our part, Mohnaa may arrange or reimburse the applicable return shipping cost, subject to verification.
7. Exchange
Where available, Mohnaa may offer an exchange for:
- Incorrectly delivered products
- Damaged products
- Defective products
Exchange availability depends on stock.
If the same product is unavailable, we may offer an alternative product or refund, subject to our return assessment.
8. Damaged Product at Delivery
Please inspect your package when it arrives.
If the package or jewellery appears damaged:
- Take photographs before opening, where possible.
- Record an opening/unboxing video if possible.
- Contact Mohnaa customer support within 48 hours.
- Provide your order number and supporting photographs/videos.
Our team will review the request and provide the next steps.
9. Refund for Prepaid Orders
If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method.
The actual time taken to receive the refund depends on the payment gateway, bank or financial institution.
10. COD Orders
For Cash on Delivery orders, no payment is collected before delivery.
If an eligible return is approved after delivery, the refund method will be communicated by our customer support team. Additional verification may be required.
11. Franchise / Bulk / Wholesale Orders
Orders placed under franchise, wholesale, bulk or business arrangements may be subject to separate commercial terms and may not be covered by the standard retail return policy.
Please contact Mohnaa before placing such orders for the applicable terms.
12. How to Request a Cancellation or Refund
Please contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Cancellation/Return:
Photos/Videos: Where applicable
Email: Mohnaa91@gmail.com
WhatsApp: 8796124239
Customer Care: 8796124239
13. Policy Changes
Mohnaa reserves the right to modify this Refund and Cancellation Policy when required. Any updated policy will be published on this page with the revised date.